VELMOIS

Version of October 3, 2026

Terms of sale

§ 1. Seller

  1. The seller of the products offered on the VELMOIS website at velmois.com (the "Website") is MOISS sp. z o.o., registered office in Wrocław, address: ul. Stanisława Leszczyńskiego 4/25, 50-078 Wrocław, entered in the register of entrepreneurs of the National Court Register by Sąd Rejonowy dla Wrocławia-Fabrycznej we Wrocławiu, VI Wydział Gospodarczy KRS under KRS number 0001254975, NIP (tax id) 8971976015, REGON 545269929, share capital PLN 5,000.00 (the "Seller", "we").
  2. You can contact us at contact@velmois.com or in writing at our registered office.

§ 2. What these Terms of sale cover

  1. These Terms of sale set out the rules for placing orders on the Website, concluding and performing contracts of sale, payment, delivery, withdrawal and complaints. The use of the Website and of an Account is governed by the Terms of service.
  2. In these Terms of sale:
    1. a Customer is anyone who places an order;
    2. a Consumer is a natural person who concludes a contract with us for purposes not directly related to their business or profession (Article 22¹ of the Polish Civil Code);
    3. a Sole trader with consumer rights is a natural person who concludes a contract directly related to their business where the contract shows that it is not of a professional nature for them, in particular given the scope of the business entered in the Central Register and Information on Economic Activity. They have the Consumer's rights described in § 9 and § 10 (Articles 7aa, 38a and 43a–43g of the Polish Consumer Rights Act);
    4. a Product is an item offered on the Website;
    5. an Order is the Customer's declaration aimed at concluding a contract of sale of Products with us.
  3. These Terms of sale are available free of charge at https://velmois.com/en/terms-of-sale, before an order and at any time afterwards. You can print or save them with your browser.

§ 3. Products and prices

  1. A Product presentation on the Website is not an offer within the meaning of Article 66 of the Polish Civil Code but an invitation to conclude a contract (Article 71 of the Civil Code).
  2. Prices are in Polish zloty. They include VAT but not the delivery costs, which we show at checkout before the order, separately for each order (§ 4(4)).
  3. When we reduce a Product's price, we also show its lowest price in the 30 days before the reduction.
  4. Precious-metal articles bear an assay mark under the Polish Hallmarking Act, and their metal and fineness are stated in the Product description. Moissanite is a laboratory-grown stone; it is not a diamond.
  5. A Product is available:
    1. from stock – when we hold it in our warehouse. The time within which we ship such a Product is shown with the Product, at checkout and in the order confirmation (§ 6(3));
    2. made to order – when we bring it in from the manufacturer after receiving payment. The time within which we ship such a Product is shown with the Product, at checkout and in the order confirmation (§ 6(4)).
  6. Promotions and discount codes:
    1. A promotion (such as "2 + 1") works without a code: a Product it covers is marked as such, and in the bag the cheapest of every stated number of Products it covers is free. We split the discount across the Products in the promotion in proportion to their prices.
    2. You enter a discount code in the bag. Its value (a percentage or an amount), scope and conditions, such as a minimum order value, a validity period or a number of uses, are given with the code. We split an amount across the Products it applies to in proportion to their prices.
    3. One code can be used per order. A code does not cover Products at a reduced price or in a promotion and does not reduce the delivery cost; a Product takes at most one promotion.
    4. We show the discount in the bag and at checkout before the order is placed, and in the order confirmation with each Product. If a code or promotion stops working before you place the order, we show the new amount and ask you to place the order again (§ 4(2)).

§ 4. Orders

  1. You place an order on the Website, with or without an Account: you add Products to your bag, give your email address, a Polish phone number, name and address at checkout, choose delivery (a Paczkomat is chosen on the map, and a courier parcel can go to another recipient at their address) and payment, accept these Terms of sale and click the "Order with obligation to pay" button.
  2. Before clicking the button you can check and correct your details and the contents of your bag. Products in the bag are not reserved: we check their price and availability again when you place the order and, if they have changed in the meantime, we show this and ask you to place the order again.
  3. One order can contain up to 10 pieces of each Product.
  4. If your bag contains both Products from stock and Products made to order, you place two separate orders: one for the Products from stock and one for those made to order. Each has its own number, shipping time and delivery charge and is a separate contract, and you pay for both with one payment. A Product from stock ordered in more pieces than we hold goes, in full, into the made-to-order order.
  5. After you place an order we show its summary with its number and a link to the order page, and we send a confirmation by email. Keep the link to the order page: only it opens an order placed without an Account.
  6. The contract of sale is concluded when we confirm by email that we have accepted the paid order for fulfilment. The confirmation contains the content of the contract with the dispatch term and, attached as PDF files, these Terms of sale with the information on the right of withdrawal, and the withdrawal form.
  7. We may decline an order if the Product has become unavailable, its price was shown incorrectly by an obvious error, or the Customer gave false details. We then refund the whole payment received without delay.

§ 5. Payment

  1. You pay for an order in advance, through Przelewy24, operated by PayPro S.A., Poznań: by BLIK, instant bank transfer, payment card, Apple Pay, Google Pay, in instalments or with PayPo (pay later). Instalments and PayPo are available for orders within the amounts shown next to them at checkout.
  2. You have 10 minutes from placing the order to pay. During that time we hold the Products from stock for you. If you do not pay in time, the order lapses and no contract is concluded.
  3. If a payment reaches us after that time and the Products are still available, we accept the order for fulfilment. If they are not, we refund the whole payment without delay, and no later than within 14 days, in the same way it was made.
  4. When you pay in instalments or with PayPo, you conclude a contract with its provider (a bank or PayPo sp. z o.o.), not with us. The provider gives you its terms, including the cost, before you conclude it, and pays us the whole price. Any refund, for example after you withdraw from the contract of sale, goes to that provider.

§ 6. Delivery

  1. We deliver Products within Poland only, through InPost: to the Paczkomat locker or PaczkoPunkt you choose on the map at checkout, or by courier to the address you give, yours or that of another person you name as the recipient. InPost sends its delivery notices, including the code for collecting a parcel from a Paczkomat, to the Polish phone number given. Delivery to the recipient you name is delivery to you.
  2. The delivery charge depends on the method chosen and is charged separately for each order. We show it at checkout before the order is placed. If the Products in the bag cost, after discounts, at least the free delivery amount shown in the bag, delivery of every order from that bag is free.
  3. We ship Products from stock within the time shown with the Product, at checkout and in the order confirmation, in working days counted from the payment being credited.
  4. We ship Products made to order within the time shown with the Product, at checkout and in the order confirmation, counted from the payment being credited. This time may be longer than 30 days; by placing the order you agree to it (Article 543¹ § 1 of the Civil Code). If an order contains Products with different times, the whole order ships within the longest of them.
  5. We do not ship orders in parts. We tell you by email when an order ships, with its tracking number; the order page shows the tracking number and the parcel's status too.
  6. Every parcel is insured, with a declared value equal to the price of the Products it contains. A delivery method for which InPost will not insure the parcel for that amount is not offered at checkout.

§ 7. Receipts and invoices

  1. Every order is documented by a separate fiscal receipt, issued on the day the payment is credited.
  2. The receipt is enclosed in the parcel with the order.
  3. We issue an invoice on request:
    1. to a Consumer – for the receipt, if requested within 3 months of the end of the month in which we received the payment;
    2. to a business that gives its name and NIP at checkout – in the Polish National e-Invoicing System (KSeF), instead of a receipt.

§ 8. Electronic services related to orders

  1. For orders we provide the following electronic services free of charge: the bag, the order form (checkout) and the order page.
  2. The bag keeps Products until you place an order or remove them. A bag without an Account is recognised by a cookie and deleted 30 days after its last change; signing in moves its contents into the Account's bag. The contract for the bag is concluded when you add a Product to it and ends when we delete the bag or you empty it.
  3. The contract for the order form is concluded when you open the checkout and ends when you place the order or leave the checkout. The order page is available at the link you receive after placing the order, for as long as we keep the order's data (Privacy policy).
  4. The technical requirements, the ban on supplying unlawful content and the complaints procedure for these services are set out in the Terms of service.

§ 9. Withdrawal

  1. A Consumer may withdraw from the contract of sale within 14 days without giving any reason and without costs other than those described below. The period runs from the day on which the Consumer, or a person other than the carrier indicated by them, takes possession of the Product. If the bag was split into two orders (§ 4(4)), the period for each runs from its own delivery.
  2. To withdraw, it is enough to send a statement before the period ends, for example by email to contact@velmois.com or in writing to our registered office. You may use the form on the Returns and complaints page, but you do not have to. We confirm receipt of a statement sent by email without delay.
  3. The Consumer sends the Product back to the Seller's registered office without delay, and no later than 14 days after withdrawing, and bears the direct cost of sending it back.
  4. We refund all payments received, including the delivery cost, without delay, and no later than 14 days after receiving the withdrawal statement. If the Consumer chose a delivery method more expensive than the cheapest standard one we offer, we do not refund the difference. We refund in the same way the payment was made, unless the Consumer agrees to another way that costs them nothing. We may withhold the refund until we receive the Product back or proof that it has been sent, whichever comes first. For a returned Product that carried a discount (§ 3(6)), we refund the price actually paid, that is less its share of the discount; the discount on the Products the Consumer keeps is not recalculated.
  5. The Consumer is liable for any diminished value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning – for example from wearing the jewellery. The Product may be examined and tried on as it would be in a shop.
  6. The right of withdrawal does not apply to a Product made to the Consumer's specifications or clearly personalised (Article 38(1)(3) of the Polish Consumer Rights Act), for example with an engraving or in a size outside those offered. A made-to-order Product in a size and version chosen from our range is not such a Product and may be returned.

§ 10. Complaints

  1. We are liable for the Product's conformity with the contract. Towards a Consumer we are liable for a lack of conformity that existed when the Product was delivered and becomes apparent within 2 years of that time (Articles 43a–43g of the Polish Consumer Rights Act).
  2. If the Product does not conform with the contract, the Consumer may demand its repair or replacement and, where repair and replacement are impossible, would cost disproportionately much, were not carried out within a reasonable time or the lack of conformity is significant, a price reduction or withdrawal from the contract.
  3. Send a complaint by email to contact@velmois.com or in writing to our registered office. Give the order number, a description of the problem and what you ask for; you may attach photos. If we need the Product to assess the complaint, we collect it at our cost.
  4. We answer a Consumer's complaint within 14 days of receiving it. If we do not answer within that time, the complaint is deemed accepted.
  5. Towards Customers who are neither Consumers nor Sole traders with consumer rights, liability under the statutory warranty (rękojmia) is excluded (Article 558 § 1 of the Civil Code).
  6. A Consumer may use out-of-court complaint and redress procedures, in particular the help of a district (municipal) consumer ombudsman, consumer organisations and the provincial Trade Inspection. Information about them is published by the President of the Office of Competition and Consumer Protection at prawakonsumenta.uokik.gov.pl. We decide case by case whether we agree to take part in such a procedure and say so in our answer to the complaint.

§ 11. Personal data

The Seller is the controller of the personal data given in an order. We process it to conclude and perform the contract, to issue a receipt or invoice and to handle complaints. The details, including who receives the data and how long we keep it, are in the Privacy policy.

§ 12. Final provisions

  1. A change to these Terms of sale does not apply to orders placed before it takes effect; they remain governed by the version accepted with the order.
  2. Matters not covered by these Terms of sale are governed by Polish law, in particular the Civil Code and the Consumer Rights Act. The choice of Polish law does not deprive a Consumer of the protection given by the mandatory provisions of the country where they habitually reside.
  3. Disputes with Customers who are not Consumers are resolved by the court competent for the Seller's registered office.
  4. These Terms of sale are available in Polish and English. In case of any discrepancy the Polish version prevails, unless consumer protection law provides otherwise.